Products: Numara® Track-It!® 8.5 Overview

The World’s Most Widely Installed Help Desk Software, Customer Support Software and Asset Management Software

Numara® Track-It! 8.5 (PDF) What's New? (PDF) Features Matrix (PDF)

New help desk software features include email request management, Field Tech Web interface updates, increased OS and hardware platform support, event and skills-based routing enhancements and more! Over 50,000 customer sites worldwide can't be wrong! Numara Track-It! 8.5 Help Desk Software: Easy to configure and implement. Fits the way you manage your network assets and help desk support. Designed to track network performance from any point of view.

Since 1991, we have listened carefully to our customers and delivered a powerful help desk software solution that meets IT help desk support and asset management needs – right out of the box. Find out what's new in Numara Track-It! 8.5. Delivering Help Desk and Customer Support Right Out of the Box! Easy to Configure and Implement Log your first ticket in seconds … No hassle installation Microsoft Outlook-style interface integrates with your existing email system Built-in, self-guided tools seamlessly import users and discover assets Fits the Way You Manage Your Help Desk and Assets  Take control and improve first-time call resolution Manage your user and asset information your way, instantly Automate manual tasks by applying your own business rules Dynamically update your asset inventory based on your business rhythms Track Performance from any Point of View  See where you stand and drive measurable results Customizable dashboards help you identify critical trends and act on them Deliver decision-making information to multiple stakeholders with over 100 reports Customizable drag-and-drop grid views give you on-demand data

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As your business grows, Numara Track-It! scales to support your increased needs and offers flexible modules that can be added to further expand your solution. For more detailed information on theAdd-on Modules for Numara Track-It!, click here.

Not sure which Numara Software Solution is right for your business?Please contact our Sales team at 800-557-6970.