| The Numara® FootPrints® Service Desk solution is also available as a hosted service. It is ideal for organizations of any size that want to centrally manage and automate their customer support, service desk solution, or other request-driven processes, but don't want to manage IT infrastructure.
With the Numara® FootPrints® Hosting Service: | Numara Software provides the Web server and database | | No infrastructure costs | | All installation, upgrades and maintenance performed by Numara Software | | Your data is secure and backed up daily |
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Numara FootPrints Hosting Service Feature Summary | Detailed Features Summary (PDF) | | Centrally managed, multi-channel customer issue tracking for incoming issues via phone, e-mail, the Web, live chat, and wireless devices | | Workflow and business rule automation | | On-line self-service available 24/7 to your customers and users | | Knowledge management | | Service level management | | Two-way e-mail management | | Built-in and custom reports, including graphical metrics and a customizable, consolidated flashboard to view multiple, real-time metrics simultaneously | | Set up multiple-partitioned projects with different interfaces, fields, and databases - at no additional charge |
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