Products: Numara® FootPrints Mobile

Service Desk On the Go™: Deliver excellent service anywhere, anytime with Numara FootPrints Mobile

Real-time Mobility and Two-way Data Synchronization Between Numara FootPrints and Smartphone Devices

Numara FootPrints Mobile Overview (PDF)

Empower your agents with 24/7 access to critical customer data away from the office with the newest add-on module to the Numara^®FootPrints^® service management line of products, Numara FootPrints Mobile. This versatile solution is your "service desk on-the-go™" for your agents because it includes powerful real-time access and off-line data synchronization capabilities between Numara FootPrints and smartphone devices.

Now, with Numara FootPrints Mobile, your agents can save valuable time, stay on top of assignments and deliver exceptional service all at the same time from the palm of their hand. Whether they are in their car, at a customer site or in a meeting agents can interact directly with Numara FootPrints using their smartphones.

Numara FootPrints Mobile eliminates your agent’s need for a PC while in the field, enabling them to be more responsive and productive. Ultimately, your support team can solve customer problems faster.

By leveraging dynamic, real-time access to their service desk from anywhere using the web browser on their Microsoft^® Windows Mobile^®, RIM^® Blackberry^®, and Apple^® iPhone^® devices, agents can keep current with their assignments and updates.

Service Desk On the Go™ - in Real-time Take Numara FootPrints with you wherever you go and stay connected in real-time without using a PC or 3rd party software Add, update and close work assignments in your Numara FootPrints service desk from your smartphone device Search for customer contact information and leverage keyword search capabilities to find the issues you’re working on Change view by changing the display list on the fly, whether you prefer to see My Assignments, All Assignments, or My Approvals, among other screens. Configure what fields and columns are visible on your smartphone screen without programming with no special software required on your device Or take it with you Automate the process of transferring issues, appointments and address book contacts information (using an offline client) from Numara FootPrints to your PIM software and PDA Edit and update Numara FootPrints issues and appointments within the PIM software in the field and transfer the information back to Numara FootPrints when you reconnect Create special queries to select records to transfer, allowing agents to control which issues and address book contacts are synchronized to their PIM and accessible all the times Numara FootPrints can be synchronized with the leading personal information management (PIM) software, such as Microsoft Outlook®, Microsoft Outlook Express, Lotus Notes®, Palm® Desktop and Palm HotSync®, as well as Pocket PC® and BlackBerry devices. Questions? Submit an Online Inquiry To learn about the complete Numara® FootPrints® product line, click here.