Practical and Flexible Business Process Automation with Numara® FootPrints

One Solution to Centralize All of Your Business Processes Across Your Organization

Inherently flexible and adaptive, the web-based service management architecture of Numara® FootPrints® can be leveraged to automate numerous request-based business processes for the service desk and throughout the organization - beyond the scope of IT. This added value maximizes ROI on your service management solution investment. Numara FootPrints supports multiple languages to help you implement effective process automation throughout the world. By leveraging a single, centralized system to track and automate multiple IT and business processes, you can streamline the workload for your IT staff. Concurrently, you can provide your employees and external customers with a consistent experience to manage their requests whether they are seeking an enhancement for an in-house application, reporting outages, or applying to Human Resources for time off Numara FootPrints can be used for business process automation with no additional requirements. The Benefits of Business Process Automation Are Significant Consolidating multiple business processes with a single solution provides many benefits and delivers a strong return on your investment. Reduced costs associated with additional applications and maintenance fees Reduced IT staff time supporting, maintaining and providing training on numerous applications Simplify customer request management by providing a single, easy to use web portal for any type of request Champion and enhance data sharing, collaboration and synergy between business groups Generate metrics and reports on productivity, trends, and performance to manage workflow and resources effectively and optimize team effectiveness

Globally, many companies use Numara FootPrints for business process automation to streamline service management and diverse additional processes in their organizations: External Customer Service – Improve your customers’ experience by providing a higher level of service, more rapid, response, and 24/7 access to multiple service options. Project Management – Increase visibility across the organization, enable stronger collaboration between groups with minimal effort and automate communication and reporting. Development and Bug Tracking - Strengthen development tracking and quality assurance (QA) controls over product releases, issues, bugs and improvement requests. Facilities Management - Implement a centralized problem reporting and request management process. Enforce accurate and timely preventative maintenance procedures. Keep track of replacement and services related to building and plant equipment. Human Resources - Generate automated processes and communication for human resource request management, such as “a new hire”, as well as tracking and managing issues related to employee benefits. IT Outsourcing - Keep in-house and outsourced services in sync, while maximizing efficiencies and effectiveness with web access to a centralized system. Ultimately, you’ll improve communications, increase visibility and boost responsiveness. Training Management - Coordinate, schedules and manage all training activities in your business How Does Numara FootPrints Business Process Automation Work? Numara FootPrints is a highly customizable software solution that has the innate versatility to adapt to your organization’s requirements. It delivers fast and effective business process automation through an intuitive web interface that is easy to use for both technical and non-technical users. Create unlimited, discreet workspaces for different functions in a single instance of Numara FootPrints. Fields, forms, workflows, security and look and feel can be tailored for each workspace. Select from numerous built-in project templates to get your project started quickly, or design your own in minutes without any programming or technical knowledge needed. Integrate separate processes through automated escalations and comprehensive reporting. Give users access to submit and track their requests to different departments in a unified interface using the consolidated customer self service portal. They’ll gain the ability to submit their requests via e-mail, web access or phone.