Numara FootPrints Configuration Management (CMDB)
Centralized Database of Configuration Items and Relationships |
| Take control of your infrastructure and quickly create a centralized repository of your assets without any programming | | Ensure that all configuration items (CIs) and their relationships to other CIs are accurate, up-to-date and visible | | Manage configuration items (CI) and their relationships in a fully integrated configuration management database (CMDB) with minimal time to productivity | | Visualize the relationships between configuration items (CIs) and supported IT services, dynamically, using a graphical display with drill-down capability | | Automatically import CI data from Numara Asset Manager, a CSV file or a SQL database table or view | | | 
The Numara FootPrints Configuration Management module offers powerful, dynamic visualization of CI relationships including a view of the impact a change or service interruption would have on
other CI’s and services.
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Numara Asset Manager
IT Asset Management and Software License Compliance |
| View and manage end-users’ PC configurations, run audits, manage software compliance and generate inventory reports, instantly
Automate the process of locating, identifying and viewing changes to the hardware and software installed on users’ PCs and other networked assets throughout your organization | | Enable your help desk to instantly view users’ PC configurations while handling issues and requests | | Run on-demand and scheduled audits to decide which components and software require upgrades | | Manage software license compliance | | Generate comprehensive IT asset reports |
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Numara Deploy
Application Software Distribution and Removal |
| Build custom software installation packages for Windows 2000® through Vista® with no scripting required | | Push out and install applications, automatically —user’s always have access to the latest software | | Repair applications remotely without dispatching a technician—agents resolve user problems instantly by just dragging and dropping icons | | Remove illegal software through quick "search and destroy" | | | |
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Numara Patch Manager
Application Software Patch Auditing and Distribution |
| Simplify and speed up patch management, updates and downloads for Microsoft® operating systems (including Vista) and applications, as well as selected third party applications (Apache®, WinZip®) without agents. | | Respond to new vulnerabilities faster, and keep your infrastructure in compliance with ITIL® and other standards, using our automated, centralized patch management software. | | Assess the patch status of all Microsoft-based workstations on your network — up to 100,000 nodes — as well as validate any existing patches that have been installed. | | Generate executive summaries, top ten reports and workstation inventories or view trend-over-time reports for each workstation. | | Resolve incidents before they happen by having the most up-to-date patches applied, allowing you to easily comply with your ITIL initiatives. |
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Numara FootPrints Service Catalog
User-friendly Catalog of Service Offerings and Automated Request Management |
| Improve customer satisfaction when you streamline the service request process for your internal and external customers with a centralized service catalog – it’s the heart of ITIL v3. You’ll be able to provide your customers a “one-stop-shop” service request experience for all of the services you offer - in an easy-to-use and understandable format. | | Enable your customers to view a catalog of all the services that you offer, see detailed information about those services, select the services they want and submit their requests using any web browser 24/7. | | Demonstrate IT’s value to the business and provide transparency of service costs. |
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Numara FootPrints Change Management
Change and Approval Process Automation, Including SOX Compliance Tracking |
| Track and manage all changes throughout their lifecycles automatically including obtaining a complete audit trail on every change | | Automate voting and approval processes to ensure complete and accurate change management | | Create change and approval processes for IT change management and tracking (including ITIL), Sarbanes-Oxley IT and SAS 70 compliance, H21-CFR Part 11 (pharmaceutical) and HIPAA tracking, among other business process/change management needs |
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Numara FootPrints Dynamic Access Links
Direct Access to the Latest Data from other Data Sources |
Numara FootPrints Dynamic SQL Database Link - get dynamic access the latest contact records and other data stored in your existing relational databases, including Microsoft SQL Server®, Oracle®, MySQL®, Access® and other SQL-based directories. Plus, this solution helps you to populate issue or address book fields dynamically from any SQL-compliant database for service contract, asset or other information for users’ issues. Numara FootPrints CRM Bridge - access and share the latest, real-time customer contact records and data stored in Microsoft CRM and Salesforce.com®, dynamically. |
Numara FootPrints Mobile
Service Desk On The Go: PDA Mobile Connectivity and Data Synchronization |
| Save agents valuable time and help them stay on top of assignments with real-time, dynamic access to the service desk from anywhere - using the web browser on their Microsoft Windows Mobile®, RIM® Blackberry® and Apple® iPhone® devices. | | Create incidents quickly using customizable templates specific to your organization’s workflow, as well as view assignments, edit or close incidents, perform keyword searches and look up contacts. | | Automate the process of synchronizing tasks, appointments and contact data between the PDA and your Numara FootPrints service desk | | Track your agents’ schedules and availability via calendars | | View only the fields you want through a streamlined interface for small screens and a user-friendly layout |
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Numara Remote
Remote Administration and Support Across Your Entire Organization |
Numara Remote integrates with the Numara FootPrints Service Desk, enabling your agents to take remote control of users’ computers and quickly solve PC problems. | Troubleshoot problems via remote control sessions and chat online with users | | Execute programs and transfer files to and from remote computers | | Provide secure, authenticated communication | | Work with a firewall friendly interface | | Support multiple Windows platforms |  Easy to use and intuitive, Numara remote control offers unrivalled performance, flexibility, security and scalability. |
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Numara Industry KnowledgePaks
Extensive Library of Proven Solutions and FAQs for Popular Applications |
| Speed up problem resolution by giving your agents and end-users instant access to the latest proven solutions (over 77,000 solutions for external applications - updated daily) for virtually every popular business application from Microsoft, Netscape® Novell®, Corel®, Lotus®, Adobe®, Symantec™ and more. | | Reduce training time, call volume and duration, increase productivity and support quality and enhance customer satisfaction. |
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Numara FootPrints Integration with Microsoft SCCM
Dynamic Access to the Latest Hardware, Software, and Network Information in Your Microsoft SCCM Asset Management Databases |
- Save time and ensure IT asset data accuracy using Numara FootPrints in conjunction with the asset management capabilities in your Microsoft System Center Configuration Manager 2007. | Agents get direct views, from within Numara FootPrints, of in-depth hardware, software and network information located in the Microsoft SMS database for any networked computer | | The data can be imported instantly into a Numara FootPrints issue which can later be accessed via the issue’s history, searching and used in reports |
NOTE: This best-of-breed integration can be used with Numara FootPrints software that is installed on a web server running the Windows operating system. It is not intended for use with Numara FootPrints software installed on a Linux or UNIX Web server. |
Numara FootPrints Integration with LANDesk Inventory Manager
Dynamic Access to IT Data in Your LANDesk Inventory Manager Database |
| Provide your agents with the latest comprehensive configuration data on users' machines | | Pre-populate trouble tickets in Numara FootPrints with IT asset data | | Ensure that your team is working with the latest hardware and software information for your users' desktops | | Confirm compliance with software license agreements |
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