Tuesday, January 27, 2009

FREQUENTLY ASKED QUESTIONS (FAQ)


  • General
  • What is inFlow?
  • How can my business benefit from using inFlow?
  • What can inFlow do?
  • I have trouble installing or launching inFlow. Where can I get help?
  • Multiple Users Network
  • Does inFlow work over a network for multiple users at the same time?
  • How do I start setting up inFlow in multi-user mode?
  • Does the Free Edition allow multi-user access?
  • Can I allow only limited access to the system for some people in my company?
  • Can I connect computers that aren't on the same network together over the Internet?
  • Pricing and Support
  • How much does inFlow cost?
  • Do you offer discounts for purchasing multiple licenses?
  • What's the deal with the Free Edition?
  • How many customers and products can I store in my database?
  • What kind of support will I get?
  • Purchase and Licensing
  • How can I buy inFlow?
  • How secure is the online payment?
  • My country isn't shown as an option on Paypal when I try to buy inFlow Standard Edition. How can I upgrade inFlow?
  • How does the licensing for the Standard Edition work?
  • How does Standard Edition licensing work with multi-user access? Can I use the same license for when I switch between my desktop and laptop computers?
  • What happens if there is an upgraded version after I bought it?
  • I recently purchased some licenses for inFlow, and now I want to add on some more. Can I get the bundle price for them?
  • I bought inFlow Standard Edition. How can I activate it offline?

General

What is inFlow?

inFlow Inventory Software is an inventory system designed for small businesses. Speed up your daily tasks, get reports to make better-informed decisions, and gain more control of your business with inFlow.

Best of all, inFlow is fast, easy, and flexible. We've put a lot of thought into making your daily tasks as effortless as possible - so you can focus on growing your business.

How can my business benefit from using inFlow?

By using inFlow, you can:
· Free up more cash
· Save time on daily tasks
· Impress your customers
· Track profits and best-sellers
· Keep fully detailed records

See the reasons why our inventory system can help.

What can inFlow do?

inFlow makes it easy to:
· Process orders
· Track customers
· Manage inventory
· Use barcode scanners
· Share information with colleagues
· Reorder stock
· View reports
· And much more!

Watch a video or Take a tour to see how inFlow can help you with your business.

I have trouble installing or launching inFlow. Where can I get help?

You can try the solutions listed on this forum post. If you are still having trouble, you can email us at support@inflowinventory.com and we'll be glad to help.

Multiple Users Network

Does inFlow work over a network for multiple users at the same time?

Yes! You can hook up your computers with inFlow, allowing you and your colleagues to work and share information at the same time.

How do I start setting up inFlow in multi-user mode?

First, pick which computer is going to be your server computer. This should be one of the faster computers you have, and it should be left powered on whenever anyone else might be using inFlow. If you have not already done so, download and install inFlow on this computer. Then, from the File menu, pick Switch to Multi-user Mode and follow the instructions from there.

For more information, click here.

Does the Free Edition allow multi-user access?

The Free Edition of inFlow offers read-only access to inFlow when in multi-user mode. This means you'll be able to view customer information, generate reports, etc., but not make any changes.

There's one exception aimed at letting you try out inFlow in multi-user mode with the Free Edition. A Free Edition copy of inFlow can act as the server hosting inFlow in multi-user mode, allowing only other people on the Free Edition to connect to view the same data. In this case, the server computer will not be read-only.

Can I allow only limited access to the system for some people in my company?

Yes, you can create different users within inFlow with separate passwords, giving them different names and access rights. This will allow you to control who has access to what.

Can I connect computers that aren't on the same network together over the Internet?

The multi-user functionality of inFlow is designed mainly for connecting computers over a local area network (LAN). We don't officially support using inFlow between computers connected over the Internet, but a number of people have done this successfully.

How to connect inFlow over the Internet.

Pricing and Support

How much does inFlow cost?

inFlow comes in two editions: Free and Standard.

The Free Edition is free forever -- no trial period, no expiration date. The Standard Edition sells for $299 USD or less, depending on how many licenses you buy, with a 45-day money-back guarantee. Full pricing information.

Do you offer discounts for purchasing multiple licenses?

Yes, prices are discounted when you purchase multiple licenses. Full pricing information.

What's the deal with the Free Edition?

If you only need the basics, we offer the Free Edition, which you can use forever at no charge -- no strings attached. We want everybody to experience how much easier life is with free inventory software compared to traditional methods of handling inventory, purchasing, and sales. Then you can easily upgrade to the Standard Edition any time if you want to.

Take a look at the differences between the Free and Standard editions.

How many customers and products can I store in my database?

The Free Edition allows you to track a combined total of up to 100 customers and products. So you can have 40 products and 60 customers on file, or 50 of each. The Standard Edition allows you to keep an unlimited number of products and customers. Both editions allow you to have an unlimited number of other entities like Sales Orders.

What kind of support will I get?

For the Free Edition, we offer an online forum where you can ask questions. For the Standard Edition, you will also get 1 year of unlimited email support and 10 support incidents through our toll-free phone number at (1·866·923·4974). The toll-free number is currently only available within the US and Canada.

Purchase and Licensing

How can I buy inFlow?

You can buy inFlow online here. We accept payment via credit card and PayPal.

After the payment is processed (usually within half an hour), an email will be sent to you with the license key in it. Follow the instructions from there to activate inFlow on your computer.

How secure is the online payment?

All of our online payment is done through PayPal's secured website. When you hit the "Buy Now" button in the Get Started page, you will be sent to the secured PayPal payment website, where you enter in your credit card and other info.

In fact, since PayPal handles all of our payment services, we won't even know your credit card number or PayPal account info.

My country isn't shown as an option on Paypal when I try to buy inFlow Standard Edition. How can I upgrade inFlow?

Unfortunately, a number of countries (e.g. Egypt, Pakistan, and others) are not supported by our main payment provider Paypal. Please contact us at sales@inflowinventory.com and we can make arrangements through another major payment service and send you your license key.

How does the licensing for the Standard Edition work?

Once you have purchased the Standard Edition, you will receive a License Key. You can then activate your copy of inFlow for your computer through the software. One license of inFlow allows you to run it on one computer at a time. However, we allow up to two pre-authorized activations, in case you decide to switch computers. If you need more activations, please contact us for support.

Reinstalling Windows or upgrading from XP to Vista should have no effect on activation if the hardware hasn't changed.

How does Standard Edition licensing work with multi-user access? Can I use the same license for when I switch between my desktop and laptop computers?

To use inFlow in Multi-User mode, you will generally need one Standard Edition license for each computer with inFlow installed. However, if you have one person who uses two different computers (e.g. a desktop computer and a laptop), you may choose to activate inFlow on both computers using the same license key. In this case, only one of those two computers can be using inFlow at any given time.

What happens if there is an upgraded version after I bought it?

For major upgrades (e.g. Version 1 to Version 2), all customers who purchased the software within 1 year of the upgrade release date will get the upgrade for free.

All minor upgrades within the same version (e.g. Version 1.1 to Version 1.2) will be free forever to everybody, including Free Edition users.

I recently purchased some licenses for inFlow, and now I want to add on some more. Can I get the bundle price for them?

If you're adding on additional licenses within 45 days of your original purchase, go ahead and purchase the additional licenses, and then contact us at sales@inflowinventory.com with the following information:
- The e-mail address you used when purchasing inFlow on Paypal. This is the address that your license keys were e-mailed to.
- The date, number of licenses, and price when you originally purchased inFlow
- The date, number of licenses, and price when you puchased additional licenses


We'll then give you a partial refund up to the amount as if you purchased the licenses at once. However, we may not be able to honour discounted promotion codes in conjunction with this.

I bought inFlow Standard Edition. How can I activate it offline?

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