Help Desk Management

Numara®Track-It!® Add-On Modules: Extending Numara Track-It!

Numara Software is passionate about helping you solve IT issues, no matter how complex your current environment. As your business changes and grows, you can count on our diverse range of Add-On modules to expand your capability to match the needs of your organization. Our Add-On Modules seamlessly integrate with your Numara Track-It! solution:   Help Desk Management Numara Industry KnowledgePaks Numara Track-It! Recurring Work Order Numara Track-It! Survey IT Desktop Management Numara Remote Numara Patch Manager Numara Deploy Network Monitoring Numara Network Monitor IT Asset Inventory Management Numara Track-It! Bar Code Numara Track-It! Mac Audit Compliance Numara Track-It! Approval Workflow Help Desk Management Numara Industry KnowledgePaks The Help Desk for Help Desk Technicians and End-Users - Updated Daily! The Industry KnowledgePaks empower your technicians and end-users with the answers they need right now! Numara Industry KnowledgePaks (formerly known as Numara® Track-It! KnowledgeBase) is packed with over 77,000 problem resolutions for virtually every popular business application, including applications from Microsoft®, Netscape®, Novell®, Corel®, Lotus®, Adobe®, Symantec® and more. You'll experience reduced training time, lower call volume with shorter durations, improved productivity and support quality, and enhanced customer satisfaction. Technicians who enter the work order issue summary and click on "Search KnowledgeBase" are presented with a list of potential solutions. Find Out More (PDF)Call Now: (800) 557-6970 ^ back to top Numara Track-It! Recurring Work Order: Pre-populates repetitive work orders quickly and easily, eliminating the need to re-key the same information over and over again. Proactively deliver outstanding customer service Achieve service level agreements with consistent, on-time activities Improve productivity Save time and reduce costs by using past issue resolutions Reduce workload while increasing reliability and accountability Find Out More (PDF)Call Now: (800) 557-6970 ^ back to top Numara Track-It! Survey Evaluate End-User Satisfaction Numara Track-It! Survey is a web-based application designed to help you quantitatively measure overall end-user satisfaction with IT and help desk services. You can develop simple questionnaires that the end-user is directed to when they are notified via email that their work order is complete. Numara Track-It! Survey can assist you in strategically identifying areas for improvement, determining the priorities of issues and discovering which IT or help desk processes need to be streamlined. Numara Track-It! Survey was designed with the end-user in mind. With just a few clicks end-users will navigate the survey quickly and easily, increasing the number of responses. Find Out More (PDF)Call Now: (800) 557-6970