Products: Numara FootPrints Asset Management Solutions

Maximize Numara FootPrints service desk with asset discovery, software distribution, and patch management 

Deliver superior IT services with the Numara® Asset Management Solutions, which includes the following add-on modules: Numara® Asset Manager – Integrated with Numara FootPrints, Numara Asset Manager automatically inventories computer and software assets. Agents deliver precise support from a real-time snap-shot of user’s Windows, Mac, Linux, or UNIX platforms. Numara® FootPrints® Configuration Management- Manage Configuration Items (CI) in a fully integrated Configuration Management Database (CMDB).  Automatically import assets and CI’s from external databases, CSV files or Numara Asset Manager.  Offer efficient customer support through a graphical relationship diagram and CI to Issue linking. Numara® Deploy - Reliably distributes application software to both Microsoft Windows® laptops and PCs across any connection, anywhere. Numara® Patch Manager - Scan and deploy security patches to multiple workstations, all from a central console. Keep your IT infrastructure running 24/7. Numara® Remote  Drive productivity and remotely diagnose and solve end-user problems with fast, secure and accurate help desk assistance. With Numara Asset Management Solutions, you'll automate key operational tasks, reduce site visits, stretch your IT budget, achieve higher IT reliability, improve delivery of services, and eliminate service desk "spikes" caused by improperly installed software, viruses, or out-dated applications.

Turn your IT department into an IT service provider Numara Asset Manager Automatically populates Asset hardware and software information into incident, problem and change records Auto-discovers and inventories PC hardware and software in minutes across all major platforms—Windows, UNIX, Linux, and Mac Tracks software licensing for compliance initiatives Managed physical switch port mapping Provides advanced web-based reports for software license compliance, project management, security and optimization Supports all types of networks, including VLANs, WANs, and Citrix/Terminal Services Automatically import Configuration Item (CI) data and relationships into Numara FootPrints Configuration Management Database Numara FootPrints Configuration Management ITIL Best Practice Compatibility A Graphical Display Visualizes the Relationships Between Configuration Items (CI) Full Searching and Reporting Capabilities Import CI Data from Numara Asset Manager, a CSV File or a SQL Database Table or View   The Numara FootPrints Configuration Management module offers powerful, dynamic visualization of CI relationships including a view of the impact a change or service interruption would have on  other CI’s and services. Numara Deploy Build custom software installation packages with no scripting required Automatically push out and install applications—users always have latest software Repair applications remotely without dispatching a technician—agents fix user problems instantly by just dragging an dropping icons Remove illegal software through quick "search and destroy"   Numara Patch Manager Simply and quickly manage, update and download all your patch updates for Microsoft Operating Systems, Microsoft applications and selected third party applications (Apache, WinZip) installed across your network Assess the patch status of all Microsoft-based workstations on your network—up to 100,000 nodes— as well as validate any existing patches that have been installed Generate executive summaries, top ten reports, or workstation inventories, or view trend over time reports for each workstation   Numara Remote Complete remote control of user mouse and keyboard Bi-directional file transfers Secure, authenticated communication Firewall friendly Multiple technicians share access to users’ desktops Multi- Windows platform support Help Desk Integration   Easy to use and intuitive Numara remote control offers unrivalled performance, flexibility, security and scalability.